I’VE RECEIVED A FAULTY/INCORRECT ITEM

Our Warehouse team take great care when packing and dispatching all customer orders however we would highly recommend that when you receive your order you carefully check the Delivery Note and the item(s) you receive. 

The law gives a customer certain rights in respect of goods not fitting their description, being of unsatisfactory quality or not being fit for purpose. If you have received any items of this nature you may be entitled to refund (within 30 days), repair or replacement. For further details on your rights as a consumer please visit the Citizens Advice Bureau

If you find you have received a faulty or incorrect item please notify our customer care team as soon as possible. 

RETURNING THE FAULTY / INCORRECT ITEM(S) 

If you have received a faulty or an incorrect item we will be happy to offer an exchange for an item in the same or correct product (subject to availability) or offer you a refund for the full price you paid for your order (including any delivery charges incurred). You must return any incorrectly delivered or faulty item(s) to us as soon as possible, and at the latest within 30 days of receipt. If you return a faulty or incorrect item within 30 working days, we will reimburse your returns postage cost. You will need to ensure you keep hold of your postage cost receipt for authorization. We do not cover returns postage costs in any other circumstances. 

Once we have received your order, our team of technical experts will inspect your item to confirm a manufacturing fault. If you are returning a defective item please follow our returns policy and mark on the ‘Delivery Note/Goods return’ sheet that the product is faulty (FA) or a wrong item (WI) in the space provided above please state the fault or the wrong item/size you’ve received. 

Refunds will be issued through the original purchaser’s method of payment. On receipt of your return, we will endeavour to refund you within 10 working days. An email confirmation will be sent once a refund or exchange has been issued. If you request an exchange for a defective or incorrect item you will not be liable for the delivery charges of the replacement item(s) and we will try to get this new order out to you as soon as possible.

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