HOW DO I RETURN AN ITEM?

RETURNING YOUR ITEM(S) 

Item(s) must be returned to us in the same condition you receive them with any tags and labels attached. Please note you have a legal obligation to take reasonable care of the item(s) whilst they are in your possession and they are under your responsibility until they arrive at our warehouse. We recommend therefore that your item(s) are packaged securely to ensure they avoid damage in transit on return to us. 

On the ‘Delivery Note/Goods return’ sheet received with your order, mark clearly the returns code and request code against the item(s) you wish to refund / exchange. You can either write the codes on the dotted line to the right on each returned item or circle/tick/highlight the codes below. Peel off the returns address square label supplied only and affix it to the outside of the package. Place the rest of the completed sheet in the package with the item(s) you wish to return to us. 

We do not provide prepaid returns postage labels. We recommend you pay to return your item(s) by courier, recorded or special delivery. We also recommend you obtain and keep proof of postage in case you need it as evidence that you have returned the item(s) to us. The return address is listed below for your reference: 

Craftestan Ltd

No.12  Berton St.

London

WC1H 9AQ

If we consider any item to have been used / worn / washed, have any original packaging missing or any item is returned to us in an unsatisfactory state, we may reject the return and refuse the request for a refund or exchange.

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